OUThouse positively welcomes suggestions, comments and complaints as a means by which OUThouse users and the community can say what they think of the services they are receiving. Complaints enable the organisation to understand needs and expectations and become more responsive to them.

OUThouse is committed to developing a range of ways, both formal and informal, for people to get their views about the organisation and Centre heard.

You may use the Suggestions Box on the ground floor to make an informal complaint or suggestion. You may also speak to the Manager or another member of staff.

If you want to make a formal complaint about services or products, other Centre Users, volunteers or staff members you should contact the Manager. Formal complaints must be received within three weeks of an incident occurring. You may be asked to put your complaint in writing. If you need help with writing your complaint the Manager can assist. If your complaint is about the Manager you should contact the Board of Management.

Summary of complaints procdedure (33K MS Word document)